سياسة التصحيحات / Correction Policy

At Ekostra Electronics, we are committed to providing accurate information and high-quality products and services. We recognize that errors may occur and are committed to addressing and correcting any issues promptly and effectively. This correction policy outlines our approach to handling errors, inaccuracies, and customer concerns.

The purpose of this policy is to ensure that any errors or inaccuracies are corrected in a timely and effective manner, while maintaining our commitment to customer satisfaction and operational excellence.

This policy applies to all areas of our business, including product information, pricing, billing, customer service, and any other aspect where errors may occur.

Customers, employees, and partners can report errors or inaccuracies through the following channels:

• Customer Service: Contact our customer service team at [customer service email] or [phone number].
• Online Form: Use the error reporting form available on our website at [website URL].
• In-Store: Speak directly with a store representative at any of our locations.

Upon receiving a report of an error, we will:

• Acknowledge Receipt: Confirm receipt of the correction request within [timeframe, e.g., 24 hours].
• Review and Investigate: Assess the reported issue to determine the cause and scope of the error.
• Implement Correction: Take corrective actions to address the problem, which may include updating information, issuing refunds, or making other necessary adjustments.
• Notify Affected Parties: Inform all affected parties about the correction and any relevant details.

• Product Information: If there is an error in product descriptions, specifications, or availability, we will promptly update the information and notify customers if necessary.
• Pricing: Any pricing discrepancies will be corrected, and affected customers will be provided with appropriate adjustments or refunds.
• Billing Issues: Errors in invoices will be addressed by reviewing charges and issuing refunds or adjustments, ensuring future billing accuracy.
• Customer Service: If an error occurs in customer service interactions, we will take steps to address the issue and improve our service processes.

To prevent future errors and improve our operations, we will:

• Conduct Regular Reviews: Regularly review our processes and procedures to identify and address potential areas for improvement.
• Staff Training: Provide ongoing training to our employees to ensure accuracy and effectiveness in their roles.
• Implement Feedback: Use feedback from customers and employees to improve our practices and prevent similar issues from arising.

In cases where errors have caused significant inconvenience or financial impact, we may offer compensation as appropriate. This may include refunds, discounts, or other forms of redress.